Testimonials
What Our Clients Say
Proven Track Record
“We have used House & Sons for both letting and selling a property and our experience has been very favourable.
The team work well together, and cover for each other when a person is unavailable. They have also provided valuable guidance as to our options about how best to structure our property as an investment.
In particular, they have links with a number of tradespeople whose quality is a proven track record that has been very useful when things go wrong with a property.
Overall, they have been very professional and supportive over what is sometimes a stressful time.”
- Martin Ansell
The team work well together, and cover for each other when a person is unavailable. They have also provided valuable guidance as to our options about how best to structure our property as an investment.
In particular, they have links with a number of tradespeople whose quality is a proven track record that has been very useful when things go wrong with a property.
Overall, they have been very professional and supportive over what is sometimes a stressful time.”
- Martin Ansell
First Time Buyers
“I have dealt with House and Son as a tenant in 2014 and as a First time buyer in 2022.
I have always had a positive experience with House and Son. The team is honest and professional.
My home buying experience was made easy with the help of Douglas Gates and Sharon Gould. As first time buyers we had PLENTY of questions, and the team were always happy to answer where they can or direct us in the right direction if outside of their scope.
The sale process took approximately 6 months as the property we bought was in a forward chain. Douglas has always kept us informed of the progress of property hunt of the previous owners. The team even went above and beyond and recommend electrical contactors who I eventually used and turned out very professional too.
I have always been pleased with House and Son quality of service and would highly recommend them.”
- Ahmed Al-Iessa
I have always had a positive experience with House and Son. The team is honest and professional.
My home buying experience was made easy with the help of Douglas Gates and Sharon Gould. As first time buyers we had PLENTY of questions, and the team were always happy to answer where they can or direct us in the right direction if outside of their scope.
The sale process took approximately 6 months as the property we bought was in a forward chain. Douglas has always kept us informed of the progress of property hunt of the previous owners. The team even went above and beyond and recommend electrical contactors who I eventually used and turned out very professional too.
I have always been pleased with House and Son quality of service and would highly recommend them.”
- Ahmed Al-Iessa
Professional and Informative
“I have recently sold my property through House & Son Winton.
I did initially obtain 3 quotations from individual estate agents, for comparison purposes.
I chose to use House & Son, mainly because Sharon, who visited me was very professional and informative, but calm and approachable too.
My sale went through very quickly and was mainly stress free, which was because Sharon and her team members I liaised with, Doug and Steve, updated each other and were quick to pass on my messages and to answer any queries.
Sharon reacted promptly to any potential issues, ensuring a satisfactory conclusion was reached for all.
I was so happy I chose to use House & Son and would not hesitate to use them again.
Thanks again to Sharon and her team.
Best regards to you all.”
- Julie Robinson
I did initially obtain 3 quotations from individual estate agents, for comparison purposes.
I chose to use House & Son, mainly because Sharon, who visited me was very professional and informative, but calm and approachable too.
My sale went through very quickly and was mainly stress free, which was because Sharon and her team members I liaised with, Doug and Steve, updated each other and were quick to pass on my messages and to answer any queries.
Sharon reacted promptly to any potential issues, ensuring a satisfactory conclusion was reached for all.
I was so happy I chose to use House & Son and would not hesitate to use them again.
Thanks again to Sharon and her team.
Best regards to you all.”
- Julie Robinson
Wonderful Service
“Wonderful service from all the team at House & Son. They found a great buy to let property and guided us through the purchase process keeping us informed at all time. We are letting the property through their letting department, a very professional service. Highly recommend House & Son Winton office.”
- Peter Rickman
- Peter Rickman
Helpful and Professional
“Sharon and Doug were so helpful and professional when needed. If I had queries or any concerns their replies would be swift. I would highly recommend them, especially to first time buyers.”
- Richard Townend
- Richard Townend
Excellent
“Denise is always very helpful. She responds quickly and always returns phone calls. An excellent liaison between tenants and property owners.”
- Jane Rogers
- Jane Rogers
Fantastic
“We recently sold and purchased a property. House and Son acted on behalf of the sellers. House and Son are the only organisation that we partnered with during this process that I would recommend.
Sharon was fantastic. She communicated well and made sure she was always appraised of the entire chain so that she could keep everything moving.
Sharon always kept us updated and helped expedite the process when others were dragging their feet.”
- Matthew Whitlock
Sharon was fantastic. She communicated well and made sure she was always appraised of the entire chain so that she could keep everything moving.
Sharon always kept us updated and helped expedite the process when others were dragging their feet.”
- Matthew Whitlock
Genuine, Kind and Knowledgeable
“Pretty much one of the ONLY honest, professional and hardworking estate agencies left in the Bournemouth area. Sharon and her team work tirelessly and extremely hard to ensure the sale/ purchase goes to completion smoothly. They do not endorse “ gazumping” like many other still- do which encourages, greed, disappointment and everyone losing out. We had been let down on 3 properties previous to purchasing with House & Son and that was purely because of “ greedy” estate agents. We would highly recommend House & Son for any prospective buyers/sellers. Doug is the most genuine, kind and knowledgeable agent we have ever met, never pushy and does not pressure you in any way. Sharon is fast professional and highly efficient in every way. Many thanks for your all your hard work in assisting with the completion of our property.”
- Deborah Jane
- Deborah Jane
Best Letting Agent in Bournemouth
“By far the best Letting Agent in Bournemouth. We have many rental properties with them and they have totally changed our lives.
The staff are particularly personable and cannot do enough to help.
They are completely up to date on the legislations and amenity standards for rental properties with knowledge in all areas and very well organised.
I would have no hesitation in recommending them to any Landlord. The same applies to the Sales Team at House & Sons.
They have taken so much stress out of my life.”
- Alice Carroll
The staff are particularly personable and cannot do enough to help.
They are completely up to date on the legislations and amenity standards for rental properties with knowledge in all areas and very well organised.
I would have no hesitation in recommending them to any Landlord. The same applies to the Sales Team at House & Sons.
They have taken so much stress out of my life.”
- Alice Carroll
Very Impressed
“Following recommendation from a neighbour selling, I made contact with Steve, Doug and the team. From day one I was very impressed with the service, friendliness and professionalism of all involved in our sale and communication and courtesy was excellent throughout. I felt valued and was provided with such useful information through every stage. COVID rules were all followed during these strange times and the support offered was excellent. The understanding of my youngest sons needs really made us all feel that our needs were taken into consideration fully. Highly recommended and I will most certainly be using then again for any future selling needs. Thank you so very much Steve, Doug and team.”
- Lisa Ellis
- Lisa Ellis
5 Stars
“Our experience with Doug Gates was definitely 5 stars. We are in the USA and Doug dealt with everything for the sale of our house in Bournemouth. He is professional, courteous, and so helpful, going above and beyond his job remit.
Thank you Doug”
- Linda Morano
Thank you Doug”
- Linda Morano
Definitely Recommend
“I recently purchased my first home through House and Son and found the agency very helpful and great at keeping me informed throughout the process. The two agents from the Winton branch who were managing the Sale, Stephen and Sharon, have years of experience and this really showed in how they handled everything. I would definitely recommend using their services if you would like to feel confident that they will do their best to meet your needs.”
- Miranda Tracey
- Miranda Tracey
Fantastic Estate Agent
“A fantastic estate agent! Have used House & Son for both purchasing property and continue to do so in managing them. Very helpful and professional service. Stephen and Doug are great on the sales side and likewise in lettings with Denise and Simon. Would certainly recommend - keep up the good work!”
- Adam Stent
- Adam Stent
Willing to Help
“House & Son are by far the best estate agents in Bournemouth and Poole. They provide a highly personalised service and are always willing to help. They give you time and treat you like an individual as well as being very welcoming. I wouldn't hesitate to recommend them to anyone for either lettings or sales.”
- Fran
- Fran
Managed Professionally and Smoothly
“From start to completion, the whole process was managed professionally and smoothly, I never had to chase and they were always two steps in front. Everything was delivered as promised and more on top. If you want the best then this Agency is number one. Head and shoulders above the rest.”
- Mark Nicholson
- Mark Nicholson
Extremely Professional and Responsive
“All the team at house & son have been extremely professional and responsive. Always been able to get hold of someone or they’ve lived up to their word and called back when asked. Fees are reasonable in comparison to what’s out there. Honestly, they’ve gone above and beyond for us and I look forward to long standing relationship.”
- Aziz Miah
- Aziz Miah
Pleasant Experience
“Fantastic experience. We have been with House & Son Lettings for over 7 years and decided to sale our house thereby switching to their Sales department. It was a seamless and smooth operation and we were extended every professional courtesy by House & Son and their team in particular Steve Dugdale, who spearheaded this project and took us across the finish line within the set time frame. It has been an extremely pleasant experience with House & Son and my wife and I are extremely grateful for their professional mastery over their work and keeping us abreast with all the developments at every stage to avoid any unexpected surprises to help conclude the sale of our house within a very reasonable time line. Thank you!”
- Omar Rana
- Omar Rana
Highly Recommend
“It’s pleasure to deal with this agency. Nothing but helpful and kind and they Deal with issues quickly if there are any! Respond time is great as well never had to wait longer than a few hours for someone to get back to me. Would definitely use again! Highly recommend.”
- Olesia Ivanova
- Olesia Ivanova
Friendly and Nice
“Everything was easy and quick from viewing to moving in and now moving out . No major issues happened but they were quick to deal with any complaint or if anything needed fixing. Everyone was friendly and nice. Nick was great to deal with. The property is well managed and taken care of.
I would recommend them.”
- Perla Haddad
I would recommend them.”
- Perla Haddad
Communication and Support
“We have used House and Son to purchase two flats and subsequently to rent and manage both and are now putting a third with them as their communication and support is second to none no matter whether it is finding a new tenant or managing an issue through to resolution. A specific thanks goes out to Nick and Alli for all their hard work to date.”
- Gail Anderson
- Gail Anderson
Experienced Professionals
“Excellent service across the board from this company. Steve found me a good value property to buy, which went through in a timely manner thanks to his obvious experience.
Then Neil found me a quality tenant in no time at all.
Experienced professionals, will recommend and use again.”
- Simon Burke
Then Neil found me a quality tenant in no time at all.
Experienced professionals, will recommend and use again.”
- Simon Burke
Particularly Effective
“As a landlord I just wanted to thank all of the House & Son team for the professional and effective support that they have provided me over the last 7 years. I have found them to be particularly effective in resolving maintenance issues regarding my property in a timely manner and proactively liaising with the tenant regarding extensions of tenancy agreements.
I just wanted to say a particular thank you to Alli Enticott who in one afternoon provided me with urgent information for my Tenancy Questionnaire which I required as part of my pending property sale. A big thank you.”
- Patrick Healy
I just wanted to say a particular thank you to Alli Enticott who in one afternoon provided me with urgent information for my Tenancy Questionnaire which I required as part of my pending property sale. A big thank you.”
- Patrick Healy
Responsive and Efficient
“Highly recommend the Survey & Valuations Department. Both Annie and Colin are professional and knowledgeable. They have acted for us on numerous occasions, the most recent being a very complex Freehold Acquisition with a Head Lease. We have managed to navigate our way through this with their expertise and guidance. Responsive and efficient. Would highly recommend and will certainly be acting for us in the future.”
- Wendy Bourton
- Wendy Bourton
Easy to Talk to
“The staff at House & Sons I have dealt with, whether for letting or buying new properties, are friendly, easy to talk to and very helpful.
They have looked after my properties for many years and I have bought others from them over that time. I would not consider taking my business anywhere else as they have looked after me and my properties so well.”
- Philip Wallace
They have looked after my properties for many years and I have bought others from them over that time. I would not consider taking my business anywhere else as they have looked after me and my properties so well.”
- Philip Wallace
Fantastic Service
“I have brought 4 properties this year through House & Son and received a fantastic service from the following support team there (Jane, Gemma, Steve and Nick). All of whom have been very knowledgeable, pleasant and responsive to all my inquiries on many matters such as costs, legals, ROI, location and investments. Throughout purchasing these and other properties I have realised just how good this team are when I compare on other estate agents that I have purchased properties over the years. A solid professional team throughout the purchasing life cycle. Well done. I will not hesitate in returning back shortly for more purchases & assistance.”
- Steven King
- Steven King
Breath of Fresh Air
“Dealing with House and Son after dealing with larger national estate agent chains was like a "breath of fresh air". I had been trying to sell a property in the Eastcliff, Bournemouth with minimal success. Having changed decor/ price the only thing left to do was to change the Estate Agent. I did this and I could not be more delighted. From the moment I met the team I knew that working with House and Son would be a pleasure and most importantly achieve the objective I was after - selling a property for a fair price in a difficult market. Their knowledge/ experience and dedication to me and my buyer were second to none. I would thoroughly recommend you engage House and Son to represent you in the Sale of a Property (and indeed I think if you are a buyer you would appreciate their knowledge and experience as well.)”
- Camilla Wood
- Camilla Wood
Respect
“Steve Duggdale dealt with our sale with professionalism and respect.
We had other agents round to value and discuss the property, but they didn't seem bothered to try and obtain the best price, just told us this would be what it would fetch. But Steve said he would go the extra mile trying to match our property with the right buyer and obtain the best price, and he did.
Anyone thinking of selling in and around the Bournemouth area should look no further than House and Son, their flyer leaflet stated they could obtain above market sales price and they did exactly that.
A very smooth transaction with good communication between purchaser, solicitor and ourselves meant it was one of the easiest sales we have ever had.
In today's world where everyone is trying to save money, and internet agents charging no commission look great, ask yourself this,
If we had looked at the three other agents that visited our property, and say gone for an average of those figures, and put it with an internet agency we would have been twenty thousand pounds worse off, so in our case the agent was definitely worth their commission.”
- Bill & Linda Tanner
We had other agents round to value and discuss the property, but they didn't seem bothered to try and obtain the best price, just told us this would be what it would fetch. But Steve said he would go the extra mile trying to match our property with the right buyer and obtain the best price, and he did.
Anyone thinking of selling in and around the Bournemouth area should look no further than House and Son, their flyer leaflet stated they could obtain above market sales price and they did exactly that.
A very smooth transaction with good communication between purchaser, solicitor and ourselves meant it was one of the easiest sales we have ever had.
In today's world where everyone is trying to save money, and internet agents charging no commission look great, ask yourself this,
If we had looked at the three other agents that visited our property, and say gone for an average of those figures, and put it with an internet agency we would have been twenty thousand pounds worse off, so in our case the agent was definitely worth their commission.”
- Bill & Linda Tanner
Spot On
"House & Son recently carried out a survey of my property for the purpose of a lease extension application. I am extremely impressed with the professional and considerate, manner in which Annie Mackenzie dealt with every stage in the proceedings. Her negotiations with the freeholder were spot on and resulted in a very satisfactory, and timely, agreement being reached. Thank you"
- Julia Lugg