Houe & Son Partner With Propcall

Published: 31/07/2023 By House & Son Team

House & Son have partnered with Propcall to enhance the already unrivalled managed service we offer our Landlords and give peace of mind to our tenants.

Providing comprehensive office coverage 365 days a year when House & Son offices are closed, Propcall provides a dedicated triage service that works to resolve maintenance issues in the first instance by video or phone. Should the issue not be resolved further action will only be taken if there is a genuine threat to health and safety or a danger to asset.

Using Landlords approved contractors, end-to-end management of the call-out includes:

Contacting contractors to attend.
Providing guaranteed site access.
Contacting the attending contractor for updates while on-site.
Requesting photos of completed works.
Confirming associated costs.
Preparing full reports for management on issues, decisions made,
justifications, associated costs and final outcomes.

We think you will agree this is an elevation in service that we are confident Landlords and Tenants alike will benefit from.